The information, guides, and instructions published on the Monkey Fountain website — including plant care notes, DIY tutorials, and digital navigation steps — are provided in good faith and for general informational purposes only.

 

Monkey Fountain makes every effort to ensure accuracy and clarity at the time of publication. However, we do not guarantee that all content will remain current, complete, or error-free as website features, plant availability, or platform tools (such as Wix Studio settings) evolve.

 

Any examples, step-by-step processes, or platform instructions (for instance, “how to link a dynamic page under a menu tab”) are shared to assist users in managing their own site experience. These are not legal, technical, or professional guarantees, and may differ depending on device, browser, or system updates.

 

Visitors, customers, and collaborators use this information at their own discretion and risk. Monkey Fountain, its owners, and affiliates accept no responsibility for any loss, error, or damage — direct or indirect — resulting from reliance on the website’s content, instructions, or downloadable materials.

 

By continuing to browse, use, or interact with our website or digital resources, you acknowledge that you have read, understood, and agreed to this disclaimer.

A. WEBSITE TERMS

 

 

2. Website Use

 

• You must be at least 18 years old or have guardian consent to use our site or make a purchase.

• You agree not to misuse the site, interfere with its security, or attempt to access restricted areas.

• Content on this site (text, photography, product information, guides, and designs) is owned by Monkey Fountain and may not be copied or reproduced without written permission.

 

 

3. Online Purchases

 

• All prices are in South African Rand (ZAR) and include VAT unless otherwise stated.

• Product availability and prices are subject to change without notice.

• Orders are confirmed only upon full payment.

• We reserve the right to cancel any order due to error, stock unavailability, or suspected fraudulent activity.

 

 

4. Deliveries and Collections

 

• Delivery options, fees, and areas served are detailed at checkout.

• Delivery times are estimates; weather or supply delays may occur.

• Customers must ensure that delivery addresses are accessible.

• For collection orders, please bring proof of purchase and ID.

 

 

5. Returns and Refunds

 

• Live plants are perishable and cannot be returned once collected or delivered unless damaged on arrival.

• Non-plant items may be returned within 7 days in unused, resaleable condition with proof of purchase.

• Refunds are processed via the original payment method within 7–10 working days.

 

 

6. Knowledge Bar Content

 

• Care guides and articles are provided for educational purposes and represent general horticultural advice.

• Monkey Fountain is not responsible for specific outcomes based on how you apply the information.

 

 

7. Privacy & Data

 

• We respect your privacy. Personal information collected via our website (newsletter signup, purchases, contact forms) is used only to process orders and improve our service.

• We will never sell your personal data.

• For full details, see our Privacy Policy.

 

 

B. NURSERY VISITOR TERMS

 

 

8. Entry and Conduct

 

• Entry to Monkey Fountain premises implies acceptance of these terms.

• Visitors must behave respectfully towards staff, other guests, animals, and property.

• Children must be supervised at all times.

• No external food, alcohol, or dangerous items are allowed on site.

 

 

9. Health and Safety

 

• Visitors enter at their own risk.

• While we take every reasonable precaution, Monkey Fountain is not liable for loss, theft, injury, or damage to persons or property unless caused by proven negligence.

• Certain areas may be slippery or uneven; appropriate footwear is advised.

 

 

10. Café and Food Areas

 

• Allergen information is available upon request.

• We do not guarantee a nut-free or gluten-free environment.

• Outside food and drink may not be consumed within the café or seating zones.

 

 

11. Pets

 

• Friendly, leashed pets are welcome in designated outdoor areas only.

• Owners are responsible for cleaning up after pets and ensuring they do not disturb other visitors.

 

 

12. Photography and Media

 

• You are welcome to take photos for personal use.

• Commercial or styled shoots require written permission.

• We occasionally photograph our venue for marketing; by visiting, you consent to incidental inclusion unless you notify staff otherwise.

 

 

13. Events and Workshops

 

• Event bookings are confirmed only once deposits are received.

• Deposits are non-refundable if cancellations occur within 7 days of the event.

• Monkey Fountain reserves the right to reschedule or cancel events due to weather or unforeseen circumstances.

 

 

C. LIABILITY & LEGAL

 

 

14. Limitation of Liability

 

Monkey Fountain will not be liable for indirect, incidental, or consequential damages arising from the use of the site or visit to our premises.

 

 

15. Updates to Terms

 

We may update these Terms periodically. Updates will be posted on the website and displayed on-site.

 

 

16. Governing Law

 

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be handled in the jurisdiction of Gauteng.