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MONKEY FOUNTAIN NURSERY – PRIVACY POLICY

Last updated: 4 December 2025

Monkey Fountain Nursery (“MFN”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed responsibly, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how we process your personal information when you visit our website, use our services, sign up for marketing communications, or engage with us online or in-store.

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1. Personal Information We Collect

We may collect and process the following categories of personal information:

1.1 Information you provide directly
    •    Name and surname
    •    Email address
    •    Contact number
    •    Delivery or billing information (if applicable)
    •    Preferences regarding plants, gardening products, workshops or events
    •    Any correspondence sent to us

1.2 Information collected automatically

When you browse our website, we may automatically collect:
    •    IP address
    •    Browser type
    •    Device information
    •    Cookies and tracking data (e.g., browsing behaviour, pages viewed)

1.3 Marketing & communication data
    •    Newsletter sign-up information
    •    Social media interaction data
    •    Competition entries or survey responses

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2. How We Use Your Personal Information

Your information is processed for the following purposes:

2.1 To provide and improve our services
    •    Processing enquiries, orders, or requests
    •    Improving the website, user experience, and our product offering

2.2 For communication
    •    Responding to questions or customer service requests
    •    Sending service-related notifications

2.3 For marketing (with consent)
    •    Sending newsletters, promotions, seasonal gardening tips, and product updates
    •    Providing personalised recommendations
    •    Inviting you to events, workshops, or promotions at MFN
    •    Conducting surveys or competitions

You may withdraw your consent at any time by clicking “unsubscribe” in emails or contacting us directly.

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3. Legal Grounds for Processing (POPIA)

We process personal information based on the following lawful grounds:
    •    Consent (e.g., signing up for newsletters)
    •    Performance of a contract (e.g., fulfilling product or service requests)
    •    Compliance with legal obligations
    •    Legitimate interests (e.g., improving our products and customer experience)

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4. Sharing of Personal Information

We do not sell your personal data.

We may share information with trusted third parties only when necessary:
    •    Website hosting and analytics partners
    •    Email and marketing service providers
    •    Payment platforms (if applicable)
    •    Delivery or logistics partners
    •    Professional advisers (legal, accounting, regulatory)

All third parties are required to process your information safely and in accordance with POPIA.

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5. Cookies & Tracking Technologies

MFN uses cookies to:
    •    Improve website performance
    •    Understand browsing behaviour
    •    Personalise your experience
    •    Track marketing performance

You may disable cookies in your browser settings, but some features may not function optimally.

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6. Data Security

We implement appropriate technical and organisational measures to:
    •    Prevent unauthorised access
    •    Protect data from loss, misuse, or damage

Although no system is 100% secure, we follow industry best-practice safeguards.

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7. Data Retention

We retain personal information only for as long as necessary to:
    •    Provide services
    •    Meet legal, regulatory, or tax obligations
    •    Support marketing preferences (until consent is withdrawn)

After this period, data is securely deleted or anonymised.

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8. Your Rights Under POPIA

You have the right to:
    •    Request access to your personal information
    •    Request correction or deletion
    •    Object to processing
    •    Withdraw consent for marketing
    •    Lodge a complaint with the Information Regulator (SA)

Information Regulator SA
Website: https://www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

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9. Children’s Privacy

We do not intentionally collect personal information from children under 18 without explicit parental consent.

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10. Links to Third-Party Sites

MFN may link to external websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

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11. Changes to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be available on our website with the updated date.

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12. Contact Us

For privacy-related questions, data access requests, or withdrawal of consent, please contact:

Monkey Fountain Nursery
Email: info@monkeyfountain.co.za
Phone:  +27 11 782 4103
Address: 6 Bram Fischer Dr, Pine Park, Linden, 2194  

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